Frequently Asked Questions

Melanated Moms Travel is a full service online travel company that makes travel arrangements for individuals and group.

We are available via email at any time of the day and on weekends. Our phone hours are Monday – Friday 5pm to 9pm & Saturday 10am to 3pm

Yes! Or if you feel you do not help and just want to support Melanated Moms Travel you can book yourself.

At this time we are only accepting credit card payments unless otherwise noted

We do not provide refunds or transfer payments to other accounts. Please read terms and conditions policy before booking. Travel insurance is highly recommended for all parties.

Each trip has a specific payment plan to be followed. In the event that you are not able to make a payment please email us. If you miss 2 consecutive payments without any communication to us your reservation will be deemed cancelled.

You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.

Yes you can make reservations as long as the reservations are still open. You will however need to make a deposit and 1st payment at time of booking.

Monthly payments will be made via credit or debit card unless otherwise directed. In the event other payment forms are available, they will be listed with trip information.

At this is time we currently do not provide any room matching services.

You will be notified if such an event happens and given the opportunity to find a replacement or package price can be adjusted to reflect new room occupancy.

Itineraries are sent to each client 30 days before the trip by email.